Mobile Complaints :Customer protection rights should be preserved; otherwise people will not value the brand. A customer with his divine right have once filed a consumer complaint so that this type of negligence could be checked. A customer complaint is a formal way of lodging a complaint against the services of the company about a product. Such complaints by consumers educates users in raising their voice against injustice. Some customers are not aware of their rights. Consumer complaint helps to safeguard the rights of the customers, if once we are not satisfied with a product or a service or an organization offered service concerned, then we have every right to complaint against it. Such act can be made by writing a letter.
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The letter is a legal way of accomplishing one’s demand. A customer complaint legally helps a person to voice one’s opinion and lodge a legal claim against violation of any rule or customer protection rights. It helps a customer to raise its voice against injustice. Customer Complaint tries to protect customer rights by defending customers against malpractices, by prohibiting certain illegal practice.
Nokia Mobile Complaints
Nokia’s official website, we can see that, “Nokia has established a large customer network and innovative customer service experience center, personalized service support site, and professional customer service hotline, dedicated to the final customers diversified, full service, create an outstanding consumer experience. “However, through investigation, the reporter found,” professional focus, whole-hearted service “Nokia has always claimed that the purpose of serving, it seems that only stay in the theory. Infact the reality is that the after-sales service of Nokia Nokia’s profits every year to make a significant contribution. Many consumers believe that Nokia’s service is mainly to make money, and very huge profits, or even to make money by whatever means.
Over the website Nokia offers categories where the customer can find ways to solve such minor issues, where calling or going to the customer care centre would not be valid and can be less troublesome.
Samsung Mobile Complaints
Similarly Samsung also provide customer service to their customers. They have many relationship centre in the city. They also provide immediate assistance by providing a large knowledge database over their website under the section Support. The user can find ‘How To” Guides, product updates, FAQs, troubleshooting modules and also the customer relationship helpline number. If the product is under warranty, Samsung offers adequate under warranty guidelines and support.
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