Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks:
plan and configure a Microsoft Teams environment; manage chat, teams, channels,
and apps; manage calling and meetings; and monitor and troubleshoot a Microsoft
Teams environment.
Skills measured
The content of this exam will be updated on September 24, 2021. Please
download the exam skills outline below to see what will be changing.
Plan and configure a Microsoft Teams environment (35-40%)
Manage chat, teams, channels, and apps (25-30%)
Manage calling and meetings (15-20%)
Monitor and troubleshoot a Microsoft Teams environment (10-15%)
This exam will be updated on September 24, 2021. Following the current exam
guide, we have included a version of the exam guide with Track Changes set to
“On,” showing the changes that will be made to the exam on that date.
The exam guide below includes the changes that will be
implemented on September 24, 2021.
Audience Profile
Candidates for this exam are Microsoft Teams administrators who manage
Microsoft Teams to facilitate efficient and effective collaboration and
communication in a Microsoft 365 environment.
Candidates for this exam must be able to plan, deploy, configure, and secure
Teams chat, apps, channels, meetings, audio/video conferencing, live events,
calling, and Microsoft Teams-certified devices. Candidates should have
experience integrating Microsoft Teams with other workloads, including
SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with
other Microsoft apps, third-party apps, and custom apps.
A Microsoft Teams Administrator also collaborates other functions, such as
networking, telephony, licensing, security, compliance, user adoption, app
development, and support.
Skills Measured
NOTE: The bullets that follow each of the skills measured are intended to
illustrate how we are assessing that skill. This list is NOT definitive or
exhaustive.
NOTE: Most questions cover features that are general availability (GA). The exam
may contain questions on Preview features if those features are commonly used.
Plan and configure a Microsoft Teams Environment (35-40%)
Plan and configure network settings for Microsoft Teams
calculate network bandwidth capacity for Microsoft Teams voice, video,
meetings, and Live Events
analyze network usage by using Network Planner
specify requirements for outbound network ports and protocols for Microsoft
Teams
determine WAN optimizer, proxy, and load balancer recommendations for
Microsoft Teams
configure Tenant Data Upload in Microsoft Call Quality Dashboard
configure reporting labels for Microsoft Teams
assess network readiness by using Microsoft 365 network connectivity test and
dashboard
configure QoS port range and DSCP markings
Identify licensing requirements for Microsoft Teams
identify required licensing for compliance features
identify appropriate licensing for advanced lifecycle management of teams
identify appropriate licensing for guest access
identify appropriate licensing for calling, Phone System, and resource
accounts
identify appropriate licensing for Microsoft Teams Rooms and Common Area
Phones
identify appropriate licensing for apps in Microsoft Teams
Plan and configure security and compliance settings for Microsoft Teams
plan alerts for Microsoft Teams
choose appropriate administration roles
plan threat policies
plan and configure retention policies
plan and configure sensitivity labels
plan Data Loss Prevention (DLP) policies
plan for conditional access and MFA for Microsoft Teams
plan information barrier policies
Plan and implement governance and lifecycle management for Microsoft Teams
plan and manage Microsoft Teams preview features with Microsoft Teams update
policies
create and manage policy packages in Microsoft Teams
plan policy assignment for users and groups
set up policies for Microsoft 365 Groups creation
configure an expiration policy for Microsoft 365 groups
configure a naming policy for Microsoft 365 Groups
archive, delete, or unarchive one or more teams
restore or troubleshoot deletion of one or more Microsoft 365 Groups
manage Azure AD access review for members and guests
perform bulk user operations with PowerShell
Configure and manage external and guest users
configure SharePoint and OneDrive organizational level sharing settings
manage external file sharing setting for OneDrive users
manage external file sharing setting for SharePoint sites
manage external access-federated domains
manage guest users for Microsoft Teams from the Microsoft Teams Admin Center
configure guest access to Microsoft Teams from Azure AD admin center
allow or prevent owners from adding guests
configure guest access to a specific team
remove guests
Configure and manage Microsoft Teams devices
configure Microsoft Teams for VDI
manage configuration profiles for Teams devices
manage Microsoft Teams device tags
manage device settings and firmware
provision and configure remote sign-in for new devices
Manage chat, teams, channels, and apps (25-30%)
Create and manage teams
create teams
manage privacy levels for a team
create a team from a default or custom template
create a team from existing resources
plan and manage org-wide teams
add and remove users in a team
assign and modify user roles in a team
configure dynamic membership
Plan and manage channels
plan for channel types
create channels
manage Microsoft Teams channel settings
create and manage Microsoft Teams policies for private channels
manage private channel membership
Manage chat and collaboration experiences
create and manage messaging policies
configure email integration from Microsoft Teams settings
manage cloud file storage options
choose an appropriate coexistence mode
Manage apps for Microsoft Teams
manage Org-wide app settings
create and manage app permission policies
create and manage app setup policies
add apps, connectors, tabs, and messaging extensions to a team
customize the app store
publish and configure a custom app to Microsoft Teams
Manage calling and meetings (15-20%)
Manage meeting experiences
configure meeting settings
create and manage meeting policies
create and manage conference bridges
configure live events settings
create and manage live events policies
Manage phone numbers
evaluate when to use Calling Plan versus Direct Routing
plan and configure emergency servicescalling
policies
add, change, or remove an emergency address for your organization
provision and manage organizational phone numbers for users, services, and
conferencing bridges
assign, change, or remove a phone number for a user
assign a phone number to a resource account
Manage Phone System for Microsoft Teams
create and manage call park policies
create and manage calling policies
create and manage caller ID policies
manage user voice settings
create and manage dial plans
interpret a dial plan
identify potential issues by using the Health Dashboard for Direct Routing
create and manage resource accounts
create and manage call queues
create and manage auto attendants
Monitor and troubleshoot a Microsoft Teams Environment (10-15%)
Monitor and report on a Microsoft Teams environment
monitor and report on voice and meeting quality
report on user adoption, including Productivity Score, team usage, app usage,
active users, and per-meeting metrics
monitor and report on creation and deletion of teams
monitor and report on guest access
manage Notifications & alerts rules from the
Microsoft Teams admin center
Troubleshoot audio, video, and client issues
troubleshoot chat and presence issues
identify, collect, and interpret client logs
troubleshoot issues by using Call Analytics
troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
identify potential issues by using Call Quality Dashboard
QUESTION 1
Note: This question is part of a series of questions that present the same
scenario. Each question in
the series contains a unique solution that might meet the stated goals. Some
question sets might have
more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to
it. As a result, these
questions will not appear in the review screen.
Your company has a Microsoft 365 subscription.
You plan to configure the environment to allow external users to collaborate in
Microsoft Teams by using guest access.
The company implements a new security policy that has the following
requirements:
Only guest users from specific domains must be allowed to connect to collaborate
by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
You need to recommend a solution to meet the security policy requirements.
Solution: From the Azure Active Directory, you modify the External collaboration
settings.
Does this meet the goal?
A. Yes
B. No
Correct Answer: A
QUESTION 2
Your company has a Microsoft 365 subscription.
You need to ensure that users from a partner company named Contoso, Ltd. can
collaborate with your
company’s users in teams. The solution must ensure that the Contoso users can
exchange chat messages in channels.
Which three actions should you perform before you add the Contoso users to
teams? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. From the Services & add-ins settings in the Microsoft 365 admin center, set
Let group members outside the organization access group content to On.
B. From the Guest access settings in the Microsoft Teams admin center, set Allow
guest access in Microsoft Teams to On.
C. From the External collaboration settings in the Azure Active Directory admin
center, add Contoso’s domain to the list of target domains.
D. From the External access settings in the Microsoft Teams admin center, add
Contoso’s domain to the Allowed list of domains.
E. From the External collaboration settings in the Azure Active Directory admin
center, set Guest users permissions are limited to No.
F. From the Services & add-ins settings in the Microsoft 365 admin center, set
Let group owners add people outside the organization to groups to On.
Correct Answer: ABF
QUESTION 3
You have a Microsoft 365 subscription that contains two users named User1
and User2. The users are provisioned for Microsoft Teams calling.
User1 is on leave for two weeks.
You need to ensure that User2 is notified of all calls to User1 while User1 is
away.
Which two actions should you perform? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. From Voice, add User2 to group call pickup.
B. From Voice, add User1 to group call pickup.
C. From Policies, modify the voice routing policy.
D. From the Microsoft Teams admin center, modify the settings of User2.
E. From the Microsoft Teams admin center, modify the settings of User1.
Correct Answer: AE
QUESTION 4
Your company has five offices. Each office has a unique phone number.
You plan to deploy Phone System to all the offices.
You need to ensure that each office has a unique greeting message for the
weekdays and a unique greeting
message for the weekends. The solution must minimize administrative effort.
What should you create?
A. one auto attendant that contains all five phone numbers
B. one call queue that contains all five phone numbers
C. five auto attendants that each contains one phone number
D. five call queues that each contains one phone number
Correct Answer: C
QUESTION 5
Your company has a Microsoft 365 subscription that uses Phone System and
Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
Must include a greeting and hold music
Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. a call queue
B. a call park
C. an auto attendant
D. a resource account
E. a calling policy
Correct Answer: A,D
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