Service Level Agreements (SLAs) can be confusing in the cloud On Nov. 19, 2014 the IT department of a Texas contracting company started getting reports that the Microsoft Office 365 cloud-based email system was unavailable to its employees. Users couldn’t get email on their phones or via Outlook. As the day rolled on some users’ […]
A decade after writing controversial essay, Nick Carr talks about what he got right, what he got wrong Nick Carr rocked the tech world with his controversial essay in the May 2003 issue of the Harvard Business Review, titled “IT Doesn’t Matter.” Carr claimed companies were overspending on IT and that the competitive advantage to […]
Which SaaS vendor just passed the billion-dollar mark? Microsoft Office 365 seems to be catching on. Despite a lot of confusion around how it works, it seems Microsoft’s SaaS version of the flagship Office suite has pretty quickly grown into a billion-dollar business. According to the most recent financials from Redmond, Office 365 is now […]
Few areas within the IT industry have seen the kind of growth that cloud computing has. As a result, many IT professionals are now seeking cloud specific certifications. Here is an overview of what is currently available to help you figure out which certification may be best for you. 2013 is here and as we […]
When operating systems break their hardware bonds and deepen their ties with hypervisors, virtual machines will seem almost quaint I find it puzzling whenever I come across any reasonably sized IT infrastructure that has little or no virtualization in place, and my puzzlement turns to amazement if there’s no plan to embrace virtualization in the […]
Often, we think that the primary obstacles to innovation are technological. Can we run the right analytics on this data? Will we be able to maintain service performance given the potential scale of our peak workload? What do we have to do to make this system more secure? But nothing happens without money. And, when […]
