7391X Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Posted in: AvayaAvaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match their needs. […]
